Nyxo Terms Of Service
Effective date: 09 April 2026. These terms apply to all users, tenants, and authorized operators using Nyxo products and services.
1. Service Scope
Nyxo provides software services for hospitality operations, including point-of-sale, backoffice workflows, and tenant administration tools. Features vary by subscription plan.
- Service features are defined by your active plan and enabled apps.
- Some modules may rely on third-party providers for payment or messaging services.
- Trial, beta, and preview features can have separate limits or support levels.
2. Account And Security Responsibilities
Account owners must keep tenant access secure and ensure staff only have the permissions they need for their role.
- Use strong passwords and remove inactive users quickly.
- Keep tenant billing and contact details up to date.
- Report suspected account compromise without delay.
3. Subscription And Billing
Subscription fees, renewals, and feature allowances are tied to plan selections and tenant billing records in the Nyxo platform.
- Charges are due according to your selected billing cycle.
- Plan changes may change feature access and quotas.
- Non-payment may result in restricted access until the account is settled.
4. Availability And Support
Nyxo targets reliable service delivery and publishes availability updates on the official status page.
- Current service status: uptime.nyxo.co.za/status/nyxo-pos.
- Support response speed depends on issue severity and business impact.
- Planned maintenance windows are communicated in advance where possible.
5. Suspension And Termination
We may suspend or terminate access if platform use breaks law, violates policy, or creates serious operational or security risk.
- We may temporarily restrict service while investigating misuse.
- Repeated policy violations can lead to permanent account closure.
- Where possible, we provide notice and a remediation path before termination.
6. Liability And Disputes
Nyxo provides services on a commercially reasonable basis. To the extent allowed by law, liability is limited to direct losses linked to proven service failure.
- Indirect, special, and consequential damages are excluded where legally allowed.
- Customers remain responsible for local legal compliance in their own operations.
- Dispute resolution begins with a written notice to support and legal contacts.
7. Contact And Policy Updates
Questions about these terms can be sent to support@nyxo.co.za or raised via Zoho Desk support portal.
We may update these terms from time to time. The latest version and effective date are always shown on this page.