Nyxo

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Access / LoginStart Plan

Data Controller Context

Nyxo acts as service provider and processor for tenant business data in most standard deployments.

Scope

This policy applies to account users, invited users, administrators, and customer records managed in the platform.

1. Data We Process

We process account profile data, tenant and role data, operational transaction records, billing metadata, and technical logs required for service delivery and security.

  • Identity data: name, email, role, tenant membership context.
  • Operational data: transactions, device usage, and staff activity history.
  • System data: authentication events, audit logs, and uptime diagnostics.

2. Why We Process It

Data processing supports core platform operation, account security, billing, and service quality.

  • To authenticate users and enforce tenant-level access control.
  • To process subscriptions and maintain account billing records.
  • To monitor reliability, investigate incidents, and improve product performance.

3. Sharing And Processors

Nyxo uses trusted service providers where needed for hosting, monitoring, billing, customer support, and communications.

  • We only share data required for the specific service purpose.
  • Processors must maintain confidentiality and suitable security controls.
  • We do not sell personal data to third parties.

4. Retention And Security

Data is retained according to legal, operational, and contractual obligations, then removed or anonymized when no longer required.

  • Retention windows vary by data type and compliance requirement.
  • Security controls include role-based access, auditability, and encryption where applicable.
  • Access to production data is restricted to authorized support and engineering staff.

5. Your Rights

Subject to law and contract, users and tenant representatives may request access, correction, export, or deletion of personal data.

  • Requests may require identity and authorization verification.
  • Some records may be retained where required for legal or audit reasons.
  • We provide status updates through the support ticket process.

6. International Transfers

Where data is processed outside your primary region, Nyxo applies contractual and technical safeguards designed to maintain equivalent protection standards.