Nyxo Cookie Policy
Effective date: 09 April 2026. This page explains the cookies and similar storage technologies used by Nyxo and how you can control them.
1. Essential Cookies
Essential cookies support secure session management, authentication checks, and critical platform behavior required for account access.
- Session continuity and tenant context mapping.
- Security controls for sign-in and token refresh flow.
- Protection against basic misuse and request forgery patterns.
2. Performance And Diagnostics
We use diagnostic storage and telemetry identifiers to monitor service reliability and investigate platform incidents.
- Error traces and request performance timing.
- Service health indicators used during outage response.
- Operational trend analysis to improve reliability.
3. Functional Preferences
Some settings improve user experience by remembering display and workflow preferences between visits.
- Saved interface state and non-sensitive preference values.
- Session handoff behavior between platform pages.
4. Third-Party Services
When Nyxo integrates external systems for billing, support, or analytics, those providers may set their own cookies as part of embedded or linked flows.
- Third-party cookie behavior is controlled by the provider's own policy.
- Nyxo reviews providers for security and compliance fit before integration.
5. Managing Cookies
You can manage cookie settings using browser controls such as block, clear, or per-site rules.
- Blocking essential cookies may prevent sign-in and core app use.
- Clearing cookies may sign you out and reset local preferences.
- Private browsing can change how long local storage is kept.
6. Contact And Updates
For cookie and tracking questions, contact support@nyxo.co.za or submit a request via Zoho Desk support portal.
Cookie usage can change as platform features evolve. The latest policy version is always published on this page.